Returns & Exchanges at ViVANT

We stand behind the quality of our electronics and offer a 30-day return policy to ensure you are completely satisfied with your purchase. Every device must be returned in its original packaging with all included accessories to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Log into your ViVANT account and visit the 'Order History' section to select the item you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Device

  Factory reset your device to remove personal data and pack it securely in its original box, ensuring all cables, manuals, and components are included.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location within 7 days of your request.

• 4.
  Inspection and Refund

  Once our technicians verify the device's condition and serial number, we will process your refund to your original payment method within 3 to 5 business days.