Frequently Asked Questions

Everything you need to know about your ViVANT shopping experience.

Does ViVANT provide a warranty on electronic products?

Yes, all our devices come with a standard 12-month manufacturer warranty covering technical defects. Extended protection plans are also available at checkout.

What is your return policy for opened electronics?

We offer a 30-day return window. Items must be returned in their original packaging with all accessories. A restocking fee may apply if the factory seal is broken.

How long does shipping take for high-value items?

Orders are processed within 24 hours. Standard shipping takes 3-5 business days, while express shipping arrives in 1-2 business days. All high-value shipments require a signature upon delivery.

Are the products sold on ViVANT brand new or refurbished?

We primarily sell brand new, factory-sealed electronics. Any refurbished items are clearly labeled 'Certified Refurbished' and undergo a rigorous 50-point quality inspection.

Which payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Affirm for eligible purchases.

Can I track my order in real-time?

Absolutely. Once your order ships, you will receive a confirmation email containing a tracking link and a unique ID to monitor your package's journey via our carrier partners.